Summary of the #AcademyofCleanAir2024 webinar

The Clean Air Academy is a free and expert guide to the Clean Air Programme. It is also a useful source of information for employees of communal consultation and information points, eco-managers, as well as applicants interested in grants for replacing cookers and insulating homes.

The National Fund for Environmental Protection and Water Management, in cooperation with the Ministry of Climate and Environment and the Polish Smog Alarm, organised the next edition of the Clean Air Academy. The meeting took place on 14 March 2024 on the YouTube platform and brought together more than 700 representatives of local government units and employees of the Provincial Funds for Environmental Protection and Management from across the country.

The meeting was a great opportunity to improve communication techniques with the beneficiaries of the Clean Air Programme. The webinar was conducted by an experienced trainer – Wojciech Walla – from the TRAMPOLINA Training Centre. The presenter focused on topics related to building relationships with customers, dealing with difficult situations. After all, effective communication is the key to proper service for a resident who is planning to replace their old heating source. Participants had the opportunity to familiarise themselves with the process of servicing potential beneficiaries and learn about desired reactions in difficult situations. 

Practical exercises and tips given under the guidance of a specialist will certainly influence the effectiveness of the work of the institutions operating the Clean Air Programme. The techniques presented will also help to manage stress during interviews with residents. The methods presented by the trainer support the creation of relationships with interlocutors. The ability to adapt the communication style to the type and nature of the recipient is crucial to the success of the cooperation between the eco-manager and the resident.

The meeting attracted a great deal of interest from representatives of the Provincial Environmental Protection and Water Management Fund and municipalities, demonstrating the need to continue to pursue air protection policies throughout the country.